Shipping policy

EquipCore Therapy LLC – Shipping Policy

Last Updated: October 25, 2025

1. Overview

At EquipCore Therapy LLC, we’re committed to delivering your physical therapy and rehabilitation products efficiently and securely.
This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.
By placing an order through our website, you agree to the terms below.

2. Order Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or federal holidays will be processed on the next business day.

  • Processing times may vary for high-demand or customized therapy equipment.

3. Shipping Options, Rates & Delivery Estimates

Service Type Estimated Delivery Cost (USD)
Economy Shipping 5–8 business days $5.00
Standard Shipping 3–4 business days $7.50
Express Shipping 1–2 business days $20.00

Notes:

  • Delivery estimates are provided by the carrier and begin after your order has been processed.

  • We currently ship only within the United States.

  • International and local pickup options are not available at this time.

4. Shipping Carriers

We ship orders through trusted national carriers including USPS, UPS, and FedEx.
The carrier and service are automatically selected to ensure the fastest and most cost-effective delivery based on your location.

5. Tracking Your Order

Once your order ships, you’ll receive a shipment confirmation email with tracking details.
Tracking information typically becomes active within 24 hours of dispatch.

6. Damaged, Lost, or Delayed Shipments

  • If your package arrives damaged, please email joe.armeli.dpt@equipcoretherapy.com within 7 days of delivery and include photos of the damage and your order number.

  • If your shipment is lost or delayed, contact the carrier directly using your tracking number. Our team can assist with a claim if necessary.

  • EquipCore Therapy LLC is not liable for delays caused by the carrier, weather, or incorrect shipping addresses provided at checkout.

7. Incorrect or Undeliverable Addresses

Please ensure your shipping information is accurate at checkout.
Orders returned due to an incorrect or incomplete address will incur reshipping fees.
If you realize an error after checkout, contact us immediately at joe.armeli.dpt@equipcoretherapy.com to request a correction before shipment.

8. International Shipping

At this time, EquipCore Therapy LLC ships only within the United States.
We plan to expand international shipping options in the future.

9. Contact Information

Questions about this Shipping Policy should be directed to:

EquipCore Therapy LLC
joe.armeli.dpt@equipcoretherapy.com
241 High Street, Chagrin Falls, OH 44022
Phone: (716) 640-0981
Business Registration Number: 5374803
(Domestic Limited Liability Company – State of Ohio)

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