Help Center
Questions? Here are the honest answers.
I'm Joe Armeli, DPT — I designed every tool here. Below are the things people ask most before and after they buy. Still not sure? Message me directly.
Choosing the right tool
I'm not sure which tool I need — can you help?
Yes. Tell me your surgery (or condition) and what week of recovery you're in, and I'll point you to the right tool — or tell you honestly if you don't need one yet. Use the contact page and choose "Which tool is right for me?"
Do I need a full kit, or just one tool?
Most people do well starting with a single tool matched to their main goal — like a Heel Slide Board for early knee bending. Kits bundle the tools that work together across a full recovery, at a lower combined price. Every kit page lists exactly what's inside and who it's for.
Are the tools specific to my surgery?
They're organized by condition — knee replacement, hip replacement, rotator cuff, low back, and neck. Shop your condition's collection to see only what's relevant to your recovery.
Sizing & what's included
What's included in a kit?
Every kit page has a "What's in the box" list, and each kit ships with a printed quick-start insert so you know how to use each tool from day one.
Do the tools come in different sizes?
Most tools are one-size and adjustable by design — straps, foam rolls, and boards are built to fit a wide range of body types. Exact dimensions are listed on each product page, so you can check the fit before you buy.
Shipping & delivery
How fast do orders ship?
Orders ship within 24 hours on business days. You'll get an email with a tracking link as soon as your order is on its way.
How much is shipping?
Shipping is free on orders over $50. For orders under $50, shipping is calculated at checkout based on your address.
Do you ship internationally?
Right now we ship within the United States only. We hope to expand — if you're outside the US and want a tool, message us and we'll let you know when we can help.
How do I track my order?
You'll get a shipping confirmation email with a tracking link the moment your order leaves our warehouse.
Returns & refunds
What's your return policy?
We offer 30-day returns, no questions asked. If a tool isn't right for your recovery, send it back within 30 days — even if you've used it.
How do I start a return?
Use the contact page and choose "Returns," and include your order number. We'll send instructions right away.
Who pays for return shipping?
For a change-of-mind return, you cover return shipping. If a tool arrived damaged or defective, we cover return shipping and make it right — just send us a photo.
When will I get my refund?
Once we receive your return, we'll refund your original payment method within 3–5 business days.
Using the tools safely
Are these medical devices?
They're rehabilitation and exercise tools designed by a licensed physical therapist to support your recovery — not a replacement for your surgeon's or therapist's plan.
Should I check with my surgeon or PT first?
Yes — always follow the protocol your surgeon and physical therapist gave you. These tools are built to make that work easier and more consistent at home, not to replace professional guidance.
Who designed these tools?
I did — Dr. Joe Armeli, DPT (Ithaca DPT, Athletic Training double major, NSCA-CPT, with about ten years in outpatient orthopedics). Every tool comes from problems I watched real patients struggle with.
Shop by condition
Find tools built for your surgery
Knee & hip replacement, rotator cuff, low back, neck — curated kits for each.
Shop by condition